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After-sale service

1, organize customer information, build customer files
Clients send a car into the factory repair maintenance or advice to the company, to negotiate the vehicle technical services, through the relevant formalities in or after the talks, business customers should be about finishing tab and the establishment of archives. Including customer: customer name, address, telephone, repair or visit date, repair vehicles, license plate number, vehicle type, repair and maintenance projects, maintenance cycle, the next time the maintenance period, customers expect service, on the company's repair and maintenance records.
2, according to the customer records of customer demand
Business personnel according to the customer records of customer demand for vehicle repair and maintenance and related aspects of the service, to find the "next" service, such as notification to inform the customer maintenance, customer participation to the company the preferential activities.
3, with the customer by telephone, letter, QQ, carry out the tracking service
Business people by telephone, let the customer get the following services:
(1) the car and ask the customer service of the company have any comments;
(2) the customer recently asked whether the new service demand of our service;
(3) to the relevant vehicle use knowledge and matters needing attention;
(4), the company recently introduced a variety of services to provide customers with especially the new service content;
(5) the company in the near futurae to arrange various preferential activities;
(6) advisory services;
(7) to visit customers